Network Status

Network Status


Regional or system-wide outages are posted on this page until resolved.

Current Outages: 
5/16/2022 - 9:00am - To everyone living in the Deary area, the recent storms have caused an outage in the area. We have technicians dispatched and should have the outage resolved soon. Thank you for your patience while we work through this issue.
Planned Outages: 

First Step continues to engineer, develop and expand a robust network throughout the Palouse region and beyond. Thousands of customers depend on the reliability of our growing network.

If you are experiencing difficulties, we would be happy to help you! You can email us at, visit our chat space at or call us at (208) 882-8869 (toll free at 1-888-676-6377).  Technical Support hours are from 8:00 AM to 7:00 PM Monday through Saturday and 11:00 AM to 6:00 PM on Sunday. 
To see the areas we serve, click: